Frequently Asked Questions

The Appalachian Power Commercial & Industrial (C&I) Program helps non-residential customers implement energy efficiency projects through financial incentives to offset the project costs. Rebates are calculated based on $0.05 per kWh saved annually, and are contingent upon the review and acceptance of savings claims. A list of frequently asked questions are below.

Most non-residential customers served by Appalachian Power will qualify for the program. However, customers that are not eligible for this program include:

  • Customers that have a peak electrical demand of more than 10,000 kW during the past 3 calendar years.
  • Customers that are served under the Public Authority or Commonwealth of Virginia tariffs.


If you have any questions about program eligibility, please call 877-428-5427or email

A contractor network has been established to help customers identify potential contractors to complete the installation of their new energy efficient unit. Also, contractors may click here to register.

There is no cost to participate in the Appalachian Power C&I Program either as a customer or a participating contractor.

Yes, you can reserve funds for a period of 90 days maximum. To reserve funds, an application form must be completed and include an expected date of project completion.

Please call the toll-free number for the Appalachian Power C&I Program at 877-428-5427 or email Our program staff is available during normal business hours from 8 a.m. to 5 p.m., Monday through Friday to respond to inquiries. We will return calls within 24 hours of receipt during the business week and provide after-hours voicemail services for calls outside of normal business hours. If you reach voicemail, we are helping other customers and will return your call shortly.

The rebate can be received by the customer or the contractor, with customer approval, and will be paid within 4-6 weeks of the final application's verification and approval.

A rebate application consists of the Rebate Application for basic customer information, and the Rebate Worksheet(s), which detail the energy-efficient equipment purchased and its anticipated savings. Multiple worksheets may be attached to each application. For example, a non-residential customer who upgrades interior lighting and adds a variable speed drive (VSD) to the HVAC unit would fill out both the lighting worksheet and the VSD worksheet, and attach both to the rebate application for one general application.

The general application and rebate worksheets are available online to print and as form-fillable PDFs, which once completed, along with all necessary documentation listed on the rebate worksheet(s), can be emailed to or mailed to:

  • Take Charge Appalachian Power Rebate Program
  • Post Office Box 4909
  • Charleston, WV 25364

Applications and contractor invoices are due within 60 days of installation. After your rebate application is completed and approved you will receive your rebate check in approximately 4-6 weeks.

When submitting final applications, please be sure to include these documents:

  • Rebate Application
  • Rebate Worksheet(s) with measure implementation details
  • Project Documentation (as required) itemized invoices, equipment specifications, engineering reports, modeling output, photographs
  • W-9 (LLC, individual, partnership, property management companies)

For projects that are self-installed, a copy of the materials receipt must be provided along with a signed and completed application form.

Rebate applications are accepted on a reservation basis only. All applications must receive pre-approval prior to any work commencing. Once reviewed and accepted, applicants agree to complete the project within 90 days. Waivers to the 90-day requirement may be requested so long as the applicant can document significant progress has been made on the project. However, any such exceptions will be reviewed on a case-by-case basis, will be subject to APCo approval, and are not guaranteed.

All installations are subject to inspection.

Call 877-428-5427 or email for assistance.

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