Residential Programs



eScore appointments suspended until further notice.

Due to recent updates around the COVID-19 virus, Appalachian Power is suspending all non-emergency programs at this time. Our priority, as always, is the health and safety of the customers, employees and communities we support.

To be added to our waitlist for future eScore services or to reschedule a previously held appointment, please call 888-261-4567.

For low income weatherization services, contact your local provider agency to determine the current availability of appointments and services.

Thank you for your interest in saving energy, and we will continue to update you as our operations change.

Appalachian Power is pleased to offer reliable electric service at a reasonable cost to make your home comfortable, productive and safe. Today you have more options for saving energy resources for tomorrow. You'll also save money on your overall energy cost by taking advantage of energy efficiency programs.