Residential Programs

*Introducing Virtual eScore™ Assessments*

In an effort to keep eScore appointments safe and easy for our customers, communities and employees, Appalachian Power is launching its first ever Virtual eScore Assessment Program. 

Using your smart device and easy-to-use technology powered by Streem, Energy Advisors will guide you through your home to identify energy-saving opportunities and make personalized efficiency recommendations just as they would during a standard in-home assessment. 

After your virtual assessment, you’ll receive NO COST energy-saving items delivered to your home that may include LED light bulbs and various water-saving measures as an extra thank you for saving energy during this time. 

This offer is available at no cost to all residential customers. To schedule your Virtual eScore Assessment, please click Schedule Now below or call 888-261-4567.

Customers who had a previously scheduled assessment delayed will be contacted shortly to schedule a virtual appointment or may call the number above to book today.  

If you have scheduled weatherization services through a local community action agency, you will need to contact your local agency to reschedule services.

We will continue to monitor the situation and communicate any changes to our programs as quickly as possible.


*In-home appointments suspended until further notice. *

Appalachian Power has suspended all non-emergency programs at this time and no in-home appointments are currently being scheduled for our energy efficiency programs. Our priority, as always, is the health and safety of the customers, employees and communities we support.

For more information on Virtual eScore™ Assessments or to reschedule a previously held appointment, please click Schedule Now below or call 888-261-4567.

For low-income weatherization services, contact your local community action agency to determine the current availability of appointments and services.

Thank you for your interest in saving energy, and we will continue to update you as our operations change.


Appalachian Power is pleased to offer reliable electric service at a reasonable cost to make your home comfortable, productive and safe. Today you have more options for saving energy resources for tomorrow. You'll also save money on your overall energy cost by taking advantage of energy efficiency programs.